Shipping Policy
Key Information
- Cut-off time for orders: 02:00 pm AEST
- Order Processing Time: 1-3 business days (Mon-Fri)
- Order Delivery Time: 4-8 business days (Mon-Fri)
- Free shipping on all orders within Australia
Delivery Details
Once you place your order, we will confirm it via email. All orders placed Monday through Friday before 02:00 pm AEST will be processed within 1-3 business days (Mon-Fri). After your order has been shipped, you will receive a shipping confirmation email with your tracking information, that you can enter here and see where your package is. Delivery typically takes 4-8 business days (Mon-Fri). We offer free shipping on all orders within Australia.
Delayed Orders
Due to many occurrences (such as peak holiday time, Christmas,..) your delivery can be delayed, unfortunately there's nothing we can do, just give us additional 3 business days (Mon-Fri) for the delivery. If you order does not arrive by then, please contact our customer support and we will find out what is going on for you.
Cancellation
If you want to cancel your order, please email us as soon as possible after your order has been placed. Once the order has been processed we won't be able to cancel it anymore.
Damaged Or Incorrect Orders
If you receive a damaged or incorrect product, please reach out to info@themerredin.com and let us know your order number and photos of product. We sincerely apologize for the inconvenience, but sometimes this can happen. Do not worry, we will do our best to get you the right non-damaged item.
Business details:
Merredin is operated by Salon Essentials Pty Ltd, a company registered in Australia.
ABN: 73 622 352 621
Address:
50 Clarence Street, Sydney, NSW 2000
Email: info@themerredin.com
Phone number: +61485985318
Business hours: Monday - Friday 09:00 am - 06:00 pm AEST